This "model" is nothing more than a dirty thief. I ordered 3 videos from her on another site, all 3 paid for and I only received one. Of course I contacted her several times without any response from her. As for here, she only replies to the first message and then nothing. Move on, she is not worth your time or money.
By far the worst customer service I have received. She charged me $5 to answer a single question. I paid to show I'm not trying to waste time. She chose to not answer any questions as the message was actually just an insulting way for getting my money for calling me an idiot and generally being rude from start to finish.